Terms & Conditions

We try not to make them too arduous, however both your group and Clearways need to be clear, so that your booking runs smoothly.

Reservation/Quote Terms & Conditions

Quote/s
All rates are quoted in New Zealand Dollars (NZD) on a per night/bed basis
Your quote will show the current New Zealand GST component
Your quote is valid for 14 days
Within the 14 days, to accept the quote – you will need to complete and return the booking form

Deposit Policy
On receiving your completed booking form, an invoice will be sent to you
The invoice will be a 25% non-refundable deposit for your booking
The deposit will be due for payment within 14 days, if not paid after 14 days – your booking is not guaranteed

Payment Policy
25% non-refundable deposit to confirm booking
75% final balance payment invoice sent 21 days before booked arrival
Your final balance payment (75%) will then be due for payment 14 days before booked arrival
If your overdue account has to be sent to a collection agency, Clearways NZ Ltd is eligible to recover the agencies costs + your debt

Group Booking Policy
Your booking will not be secure until you complete and return the booking form, and then pay the invoiced deposit
Clearways NZ Ltd reserves the right to confirm current room rates 3 months prior to the booking date

Minimum Group Bookings + Cancellations
Minimum stay is 3 nights
Minimum number of rooms is 10, unless agreed otherwise
We understand that plans can change and we will do our best to work with you if your situation changes
As a small business, group bookings can have a significant impact on us
Cancelling an entire booking requires 60 days’ notice before arrival
Cancelling entire booking with less than 60 days’ notice before arrival, may be subject to part or full payment
Reducing the number of rooms booked requires at least 14 days’ notice before arrival
Reducing the number of rooms booked with less than 14 days’ notice before arrival will be subject to part or full payment

Guest expectations
We ask that our guests do not disturb others between the hours of 10.00 pm and 7.00 am.

Room Condition and Damage or Loss to Clearways
If any of your booked rooms are left in an unsatisfactory state, charges will apply
Unsatisfactory state could be excessive mess or odour, excessive unhygienic uncleanliness, causing additional cleaning by staff
Damage to Clearways property must be reported immediately, we understand accidents can happen
If there is negligence from the occupant (for example staining and/or damage to beds, furniture, fixtures/fittings) then charges will apply
Loss of room card cost is $25 incl. GST

Parking
No vehicles are to be driven or parked on the grass at Clearways site
Plenty of parking with some 65 car parks
Parking is at the vehicle owners risk, Clearways NZ Ltd does not accept any liability for vehicles parked on the property

What to Bring
All toiletries (we do supply toilet paper!) Handsoap for studio rooms
Hair Dryer, Washing Powder
Water bottle, Tea, Coffee, Milk
The site water is perfectly safe to drink, and all testing results are on the wall outside the office

What does Clearways Supply
Full Alsco linen on your bed with 1 or 2 duvets – bed made
2 Towels, Handtowel and Bathmat
Toilet Paper – plenty of additional rolls available
Rubbish Bags
Gas Bottles for our BBQs
Kitchens: Washing up liquid, cloths, tea towels + potmits, brushes
Laundries with Washers + Driers

Can Clearways help me (or to be able tell my group) what to expect/bring etc.
Sure, 21 days before your booked arrival, we will send you a 4 digit code that you or all persons in your booking can use on our website
Entering the 4 digit code will take you/them to documents with information on what to expect, what to bring, how the barrier arms works and other helpful info

What time can we arrive and depart
We can work with you regarding this
We know groups are often constrained by their event timings
Usually, it is 2pm arrival and 10am depart
Clearways can sometimes stretch to 10am check in and 1pm depart
However, please let us know prior to arrival your expected depart/arrive times

What if we have issues on site
Come and see us at the office or any staff wearing pink! Especially if you notice a hazard
The group lead will be allocated a handbook and master card for your rooms booked (for lockouts!)
The Clearways 24/7 contact details are throughout Clearways, and in the handbook

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